Resetting a Student Password

Resetting a student’s password

If a student requests to have their password reset

1. Navigate to the Student Profile
2. Click the Reset Password button next to the Student ID

3. Confirm the action ***NOTE: THIS ACTION CANNOT BE UNDONE*** by clicking Reset Student Password button                                                                                                                               

   

4. You will be shown a randomized password and a tokenized URL that the student can use to reset their password

***THIS PASSWORD CODE OR URL IS ONLY VALID FOR 24 HOURS.  AFTER THAT TIME, YOU WILL NEED TO REQUEST A NEW RESET***

5. Emailing Student

A.  If the student/parent has a valid email in the system, click “Email Student/Parents and an email will be sent to the student/parents with the information and instructions on how to reset their password.                                                                                                                      

B. If the student/parent does not have a valid email in the system and the instructor clicks the email Students/Parents button, an error message will be displayed.                                            

5. If the student DOES NOT have a valid email in the system, you can click “Copy to Clipboard” and print it out for the student.
6. When you are done, click close to close the window.

Email to student/parent will read:

Student Reset Password:

When a student clicks the hyperlink in the email, they will be directed to this page which will allow them to reset their password.