Resetting a Student's Password Through Parent/Student Portal
Students have the ability to reset their own password as long as they are able to enter the parent/student portal with the school code and their student information is entered into their profile. The students will need to have the following information on their Charms 2 profile in order to be able to perform this.
Information Required:
- First Name
- Last Name
- Student Email Address or Cell Phone Number
Steps to Reset Password Through Parent Portal
- Navigate to charmsoffice.com
- Select Login from the top-right
- Select Parents/Students/Members
- Enter the School Code
- Click Enter Parent area
If the student enters the incorrect password or doesn’t enter a password at all they can click the "Forgot Login and/or Password" link
The parent/student will be prompted to enter their first name, last name, and email address or cell phone number if they have one
- Click Reset Password
- Student clicks the URL and will be prompted to reset their password
NOTE: If Charms finds a match, a tokenized secure URL will be emailed or texted to the Student
NOTE: If Charms is unable to find a match, the student will be instructed to contact their teacher who can reset their password.
Example of Email:
Example Text:
