Deleting A Payment - Online Store

You must go to the ORDER MANAGEMENT > HISTORY screen, and click on the "Payments" icon on the line with the student's name.  This will take you to their individual payment history.

• Find the transaction you wish to cancel, and click the red "X" on that line -- you will be taken to the Delete Transaction screen;
• To delete the payment transaction and return the order to "BILLED" status, you must put in a reason for the deletion -- click 'DELETE PAYMENT ENTRIES," and the payment will be removed from any Bank Ledger entry and the order returned to "BILLED" status.
• If the order is to be cancelled entirely, next you should return to the "Order History" screen and choose "CANCELLATIONS" for the particular student -- cancel the order with the red "X."